NYC Department for the Aging | Home Delivered Meals Transition

In a year-long engagement, we helped the NYC Department for the Aging to manage a large-scale streamlining of operations with its contract service providers, from preparation through implementation. We worked with the Bureau of Senior Centers to consolidate the number of contractors from several dozen organizations to 13 who deliver more than 10,000 meals to homebound seniors daily—without interruption in service. We worked with an intra-agency task force to develop milestones for the transition, manage planning and preparation internally and with community stakeholders, monitor progress throughout the process, and recommend operational changes during implementation to address shifting realities.

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