NYC Department of Health & Mental Hygiene (DOHMH) | Migration To New Enterprise Permitting System
We were engaged to help the agency’s Environmental Health Division prepare for the agency’s migration from CAMIS—the city’s legacy database for issuing a variety of permits (for instance, restaurant and mobile food vending licenses) to a new Web-based data system. We documented business processes and use cases within and across agency boundaries to understand what enterprise processes would need to change under a new system. We identified outdated internal processes that could be updated immediately to provide more efficient and responsive services, as well as additional opportunities for improvement that would be realized upon migration. We managed the interagency information collection, including overseeing business analysts assigned by SBS, synthesized data, and documented our findings and recommendations.