NYC Department of Parks & Recreation | Finding Maintenance & Operations Efficiencies
Faced with increasing demands on NYC’s open space and recreation facilities, but a declining operating budget, the NYC Department of Parks & Recreation sought opportunities to streamline its daily maintenance operations. Public Works Partners joined a global consulting firm to identify best practices from other large urban park systems, and to develop an implementation to adopt them. We used our on-the-ground experience with NYC Parks to inform our partner firm’s approach to integrating the agency’s new enterprise resource management system into daily operations. We helped design and assess the efficiency measures. We also applied our deep experience with welfare-to-work programs to offer suggestions on how the department might better leverage its work experience program in executing daily maintenance work. The result is that NYC Parks adopted new field practices that they expect will optimize staffing while maintaining parks at the high levels cleanliness and in good repair.