New York City Housing Authority | Resident Economic Opportunity Zone Coordination Strategy
NYCHA’s Office of Resident Economic Empowerment and Sustainability (REES) transitioned from providing direct workforce development to a partnership model in which NYCHA connects residents to community-based services. REES believed they could serve residents more effectively by partnering with local service providers but they did not have a structure for creating, implementing or monitoring the effectiveness of these partnerships. Working closely with REES staff, we developed a systematic approach for managing the full lifecycle of partnerships. We identified a structure for targeting, engaging and assessing potential partners. We created processes for tracking referrals to providers, collaborating with them on service approach, and evaluating each partnership’s success. Finally, we recommended strategies for expanding the scale of the zone coordination model. Using these strategies, REES has launched four zones and is working with dozens of partners to provide services to NYCHA residents citywide.