The Door | Retail Sector Job Retention

The Door is a unique organization providing a comprehensive range of services to 11,000 young adults annually, including healthcare, job training, education, arts and recreation, legal help, and housing assistance. The agency recently received a planning grant to create a new job training program that helps young adults to land and retain jobs in the retail sector—long one of the most challenging sectors in which to retain workers despite its growth and the opportunities it provides young adults. Looking to capitalize on proven strategies used in sector-based workforce programs that serve adults, The Door tapped the expertise of Public Works Partners to design the program. We facilitated sessions with The Door’s staff to examine the full participant experience and to tailor the organization’s current workforce programs to the retail sector. We helped create an advisory council of retail employers to get their perspectives on the skills required to be a successful employee, understand advancement potential, and clarify typical hiring practices. We developed a full program model that enabled The Door to attract young adults and prepare them to have successful retail careers. The program stands to become a national model in combining deep industry engagement and the benefits of a sector approach to retail.

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