US Department of Labor | Evaluation of the Workforce Investment Act’s (WIA) Adult and Dislocated Workers Programs
In this engagement, we collaborated with Mathematica Policy Research and Social Policy Research Associates to design a random assignment study to measure the nationwide effectiveness of federally funded job training and placement programs. We presented evaluation proposals to a group of Workforce Investment Boards (WIB) chosen through random assignment and worked to establish their buy-in to the research project. We consulted on the development of a design that would address research goals, would be consistent with the WIB’s program models, established evaluation protocols for specific pilot sites and identified the point of random assignment. With an eye towards customer service, we created appropriate messaging for One Stop customers and developed protocols for serving customers assigned to each of the evaluation groups.