New York City Housing Authority | Connecting Residents to Services

NYCHA’s Office of Community Programs and Development provides a broad range of supportive services to residents at over 180 community centers. The Authority engaged our team to assess its existing service delivery systems and create a new, more sustainable approach with improved outcomes for residents. We developed a holistic picture of NYCHA’s options for service delivery by: documenting existing services and similar programs in each community; interviewing stakeholders at public agencies and non-profit organizations to incorporate their perspective and to explore the potential for partnering; and analyzing NYCHA’s finances for potential cost savings or revenue generation. We used these findings to recommend a strategy that seeks to provide NYCHA residents with high-quality social services, ensure that the funding streams supporting them are sustainable, and establish an internal management structure to administer the new model.

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