Posts by Diana Petty

Increased Service, Improved Outcomes Among Change Capital Fund Grantees

Our work was featured in the Change Capital Fund’s Newsletter this month. Check out the full article below, discussing how we evaluated improved outcomes among their grantees in the areas of workforce development, youth and adult education, and housing. Since receiving their grants, these organizations have continuously increased participation in their programs and delivered better quality results for participants.

Increased Service, Improved Outcomes Among Change Capital Fund Grantees in Year 4

By Celeste Frye and Doneliza Joaquin

In the third year of the Change Capital Fund (CCF), grantees – Cypress Hill Local Development Corporation (CHLDC), St. Nick’s Alliance (St. Nick’s), Fifth Avenue Committee’s Stronger Together (Stronger Together) and New Settlement Apartments (New Settlement) – have continued their collective efforts to reduce poverty in their neighborhoods through workforce, adult education, youth education, and housing development.

The following information is based on a report produced for CCF by Public Works Partners:

Year 3 Findings:

  • Programs have maintained or increased participation.
  • Quality of job placements increased as represented by hourly wage, number of hours worked, and benefits received.
  • Retention is up in workforce programs.
  • College access programs exceeded goals and citywide outcomes.
  • Adult education training increased participation and exceeded achievement goals.

In year 3, grantees served 9,777 participants in workforce, education for children and youth, and adult education programs. Since Year 1, grantees programs have seen an 81% growth in the number of individuals served.

Workforce

Grantees served 858 workforce participants in Year 3, up 128% percent from Year 1. Forty five percent of participants are between the ages of 17 and 24, 95% identify as Black or Hispanic, 43% received government benefits within the past year (e.g. TANF, food stamps, Medicaid), and 15% of participants did not have a high-school degree or equivalent at the time of program enrollment.

Additionally:

  • 200 of 425 placements were identified as having benefits, such as health insurance.
  • The average hourly wage for participants increased from $10.55 in Year 1 to $12.82 in Year 3.  FAC saw the largest growth of nearly $2 an hour.
  • The average participant hours worked per week continued to increase to 33.89 hours per week.

Education for Children and Youth

Grantees served 8,071 participants in their education for children and youth programs, up 30% from Year 1 (6,189). Thirty-three percent of participants are in grades kindergarten to 3rd and 68% identify as Hispanic and 23% as Black. Most participants are served in after-school programs.

High School Graduation

Eighty-two percent of 501 participants anticipated to earn their high school degree in Year 3 achieved that goal, compared with 70% among all NYC students and 65% and 64% for Black and Hispanic students, respectively, regardless of income level.

College Access and Retention

New Settlement’s rates of enrollment for participants in their college access programs at 81% far exceeds the NYC rate of 55% for students overall. In 3 years, grantees helped 1,638 students enroll in college. 1,218 of those participants are still enrolled.

Adult Education

Grantees served 848 participants in Year 3, up 12% from Y2 (754) and 234% from Y1 (254). 37% of participants were 25 to 39 years old. 59% identified as Hispanic and 29% as Black. 75% of participants did not have a high school degree or equivalent at time of enrollment.

Housing

St. Nick’s has grown its housing development program from 36 to 75 to 162 over the CCF years. For CHDLC, in addition to the 29 Cypress Village units completed in Year 1, 54 senior housing units are expected to be completed in Year 4. New Settlement will contribute 60 housing units in Year 4.

June 2017 Newsletter: Join our CXJM training | Small Business Supports | Summer Happenings

Want to learn how Customer Journey Mapping can enhance your programs? Sign up for our training.

On June 22, we’re partnering with the Workforce Professionals Training Institute for a half-day skills-building workshop on Customer Journey Mapping. Journey Mapping is a technique for understanding how clients move through your services, and a great way to identify opportunities to enhance services in ways that address client needs. During this training, workforce practitioners will learn how to problem-solve in real time based on customer feedback on what’s working well and where pain points exist. We will share tools and resources to help your team redesign current services or design new ones through the journey mapping practice. Learn more and register today.

We’re helping design supports for business growth:

Last year, we supported the NYC Department of Small Business Services’ Small Business First Initiative to help streamline the way the City interacts with business owners. A large component of our work focused on designing programs and resources that more clearly communicate rules, and regulations and help business owners avoid common violations. Check out these supports now available:

  • Compliance Consultations: business owners can schedule a free site visit with an SBS Adviser to learn how to comply with City rules and subsequently avoid fines. According to reports from ABC 7, fines are down 40%!
  • Sidewalk Usage Guide: SBS offers many regulation- and industry-specific guides to educate business owners. We collaborated on their new Sidewalk Usage Guide, which breakdowns how the sidewalk in front of a storefront can and cannot be used. Trust us, you’ll never look at a sidewalk café quite the same way once you know what it took to get it there.

This summer, our team is growing:

Please join us in welcoming Favio Germán as Public Works’ new Project Coordinator. Favio is a graduate student at NYU’s Wagner School of Public Service focusing on Nonprofit Management. Previously, he served in the Peace Corps in Paraguay, where he facilitated the creation and development of community groups, and trained incoming volunteers as well as Paraguayan Government officials on community development, project management, and experiential training models. We know Favio’s passion for supporting community based organizations and extensive experience in stakeholder engagement and performance measurement will make him a tremendous addition to our team.

Clients in the news:

  • A Goodwill Outlet, located in a warehouse in Long Island City, was recently profiled in the New York Times for inspiring a sub-sector of competitive shopping and re-sale. With clothing sold in bulk and below Goodwill’s usual, already-discounted prices, shoppers – from fashion bloggers to new immigrants – gather daily to race for new items.
  • In May, Cities for Financial Empowerment Fund hosted its annual Bank On conference in Washington D.C. Among the day’s discussion topics, CFE Fund announced a new data portal pilot to collect information about certified accounts across the country, offered insights from the Summer Jobs Connect program informed by our research, and introduced new Bank On resources.

Want to learn how Customer Journey Mapping can enhance your programs?

Sign up for our training.

On June 22, we’re partnering with the Workforce Professionals Training Institute for a half-day skills-building workshop on Customer Journey Mapping. Journey Mapping is a technique for understanding how clients move through your services, and a great way to identify opportunities to enhance services in ways that address client needs. During this training, workforce practitioners will learn how to problem-solve in real time based on customer feedback on what’s working well and where pain points exist. We will share tools and resources to help your team redesign current services or design new ones through the journey mapping practice.

 

In this workshop, you will:

  • Learn how to understand and diagnose client experience by developing user profiles;
  • Analyze findings to design new experiences or redesign existing process; and
  • Implement changes to your programs and services, while measuring results.

 

Intended Audience
Program Directors, Supervisors, Management Staff

Learn more and register today.

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